We offer a 30-day return policy. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.
To be eligible for a return, items must be unused, in original condition, and in their original packaging.
The following items cannot be returned:
Gift cards
Downloadable software
Health and personal care items
Perishable, hazardous, or flammable goods
A receipt or proof of purchase is required for all returns. Please do not send items back to the manufacturer.
Partial refunds may be granted for:
Items showing signs of use
Opened media or software
Items damaged or missing parts not due to our error
Returns received after 30 days
Once your return is received and inspected, we will notify you by email. Approved refunds will be processed to the original payment method within a few business days.
If you haven’t received your refund, please check with your bank or credit card provider. If the issue persists, contact us.
Sale items are non-refundable.
We only replace items if they are defective or damaged. To request an exchange, contact us.
If an item was marked as a gift, store credit will be issued once the return is received. Otherwise, refunds will be issued to the original purchaser.
Customers are responsible for return shipping costs. Shipping fees are non-refundable. We recommend using a trackable shipping service for high-value items.
For questions about returns or refunds, contact us.
Everyday ambience to signature brand fragrances, Scent Solutions helps you define how your space feels.
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